FAQ

Here you find most frequently asked questions:

Q: WHERE CAN I GO FOR MORE HELP ?
Send us an e-mail to: support@pathtoolong.com

Q: HOW CAN I OBTAIN AN EVALUATION VERSION OF Path Too Long Utility™ ?
You can always download the latest evaluation version of Path Too Long Utility™ on the download page.

Q: HOW CAN I PURCHASE Path Too Long Utility™ ?
Visit our Buy Now page to purchase Path Too Long Utility™.

Q: Does Path Too Long Utility™ work on Windows Vista?
Yes. If you want to disable UAC globally, go to “Control Panel” then “User Accounts” then again “User Accounts” then “Turn User Account Control” and set it to Off, then restart your computer.

Q: What type of errors can utility resolve?
When you tried to delete, move or rename a file without Path Too Long Utility™, you may get following errors:

  • Cannot delete file: Access is denied
  • There has been a sharing violation.
  • The source or destination file may be in use.
  • The file is in use by another program or user.
  • Make sure the disk is not full or write-protected and that the file is not currently in use.
  • Error Deleting File or Folder
  • Cannot delete file or folder The file name you specified is not valid or too long. Specify a different file name.

Q: I AM SOFTWARE DEVELOPER CAN I ADD LONG PATHS SUPPORT IN MY APPLICATION ?
Yes, you can. Visit this link to find out more: Long Path API

Q: I WOULD LIKE TO KNOW THE DIFFERENCES OF THE SINGLE USER AND MULTI USER? BY THE WAY, HOW MANY COMPUTERS CAN I INSTALL THE MULTI ?
Single License means 1 user on 1 PC. Multi License means unlimited seats within 1 organization in one location. It means if your company has its office in one building, with Multi License you can install our tool on each PC of your employees (even for 100 or 200 users). If you have several offices in different locations, for each location you need to have its own license.

Q: WHAT ARE THE FEATURES SUPPORTED BY Path Too Long Utility™ ?
Please click the Features link for more details.

Q: IS THERE ANY FEATURES-WISE DIFFERENCE BETWEEN TRIAL AND REGISTERED VERSIONS ?
Yes, with TRIAL version you can’t use all the functionality of program.

Q: DO YOU SELL THE SOURCE CODE OF YOUR Path Too Long Utility™ ?
No, we don’t sell the source code.

Q: WHAT ARE THE SYSTEM REQUIREMENTS TO RUN Path Too Long Utility™ ?
A Windows 95/98/ME/NT/2000/2003/XP/VISTA/7 based PC.

Terms Of Use
By using this product you agree with the terms and conditions expressed in the License Agreement (Path too Long) or License Agreement (Path too Long PRO).
Have a question?
If you have any questions regarding the product, purchasing, licenses etc, please don’t hesitate to contact us at support@pathtoolong.com.

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After having tried numerous programs to delete a number of folders from one of my drives nothing worked. Even using the Command Line with every command and extension I could think off failed. Then I tried your program - Path Too Long Utility™. It worked simply and effectively. To your team of technicians a heartfelt thankyou.

Philip
Thanks! Your application worked well and accomplished it's purpose.

Dave
I've got the application and it's removed the problem folder. Thanks again.

John
Thank you. This will help me solve some issues by students.

Julia G.
I finally used your tool and it fixed my problem. I was using a script here, but your program is much better.Thanks and good luck.

Lynn
Thank you so much for developing the path too long utility. It was the only software that eliminated the files clogging my hard drive, and it freed up 345 GB of space! Thanks again, and keep up the great work!

Les Bohony
Thanks. I had some kind of a virus that wouldn't let me load any security programs. But I had located the application and your program enabled me to delete it. Thanks a million!

Victoria S.
Excellent. That worked. Took it over an hour but it successfully deleted a nested application data series which nothing else would touch and which had swallowed up 79GB of my HDD. Paid for itself in one go.

Mike J.
Ha! I was able to delete several troublesome WORD files. Thanks!

Wayne B.
I needed the 'Pro Version' badly. It is a fantastic program for my needs, in the beginning I had couple of error messages, but I worked around (such as I was copying over files gave me chkdisk error msg, then second time it copied only 250 files instead of 300 files completely-for example!??! I deleted copied folder and re-tried then it worked! etc. etc...)

Nisar M.
I am happy with your product, I have discovered not so long ago, I find it so convenient to help solve the problems of file too long to make a backup copy from HDD because blocking 255 character windows. This is a really useful tool that works very well.

Francois L.
I used the product for the first time to delete a file that I no longer needed. Files was copied from a users “Shared Directory” to a preservation server. A few of the files I needed to delete, when I attempted to delete one (1) of the files would not delete because it was too long. I found your tool on the internet, down-loaded the application and successfully deleted the file.
I was very happy J.
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